Faq's...click links below

 

 

1.) How will I be charged?

 

2.) Will I be charged a travel fee?

3.) What are the computer system requirements?

4.) What is the average turnaround for in-home computer support?

5.) What are your hours of operation?

6.) What if my computer service problem persists?

7.) What if I need to cancel / reschedule an In-Home appointment?

8.) What if my computer problem cannot be fixed?

9.) What if the computer support I'm looking for isn't listed on the website?

10.) Are your technicians qualified?

11.) What do I need to know before I have an in-home computer support visit at my home?

 

12.) Do I have to secure my pets befor the SMCUs Technician arrives?

 

Any other questions? CONTACT US

 

 

How will I be charged?

SMCUs charges will appear on your credit card statement as “SMCUs_PayPalPayment”. Our charges are simple, we charge our hourly rate, with a 1 hour minimum and in 15 minute increments thereafter. If your task requires parts you will also be responsible for thoes fees as well. Besides parts we don't charge a fee for this and compound it with another fee for that.

 

 

Will I be charged travel fees?

No, SMCUs never charges travel fees.

 

 

 

What are the computer system requirements?

SMCUs require Windows 2000, Windows XP or Windows Vista. Apple computers are not supported at all. Customers must have a minimum of 256MB of RAM with Windows 2000 or Windows XP, and 1GB of RAM with Windows Vista. Additionally, customers must have an updated security software license or be willing to install our free or paid Antivirus System.

Not sure if your computer meets the system requirements or have questions? Give us a call at (708) 299-4509.

 

 

What is the average turnaround for in-home computer support?

In most cases, we can schedule a support visit within 24 to 48 hours.

 

 

What are your hours of operation?

Phone, Remote & Onsite Support: Hours of operation are Monday-Sunday, 9 AM – 5 PM CST, and closed on Sunday. When necessary, SMCUs will attempt to schedule outside of these hours, but cannot guarantee that a technician will be available.

 

 

What if my computer service problem persists?

If your computer service problem persists, please contact SMCUs as soon as possible at (708) 299-4509.

 

 

What if I need to cancel / reschedule an In-Home appointment?

Changes in appointments should be made at least 24 hours in advance by calling SMCUs at (708) 299-4509. You will be charged $25 before any technician will be scheduled for onsite visit for any scheduled appointment you cancel/reschedule with less than a 2 hour notice.

 

 

What if my computer problem cannot be fixed?

SMCUs will make all reasonable efforts to diagnose and resolve your computer-related problems. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

 

 

What if the computer support I'm looking for isn't listed on the website?

The sheer number of possible computer-related problems prohibits us from listing all services that we can perform. If your problem is not listed, contact us at (708) 299-4509 to determine if we are able to meet your needs.

 

 

Are your technicians qualified?

SMCUs computer consultants are a highly trained and skilled team that are qualified to support a broad range of computer issues. Some of our certifications are listed here.

 

 

What do I need to know before I have an in-home computer support visit at my home?

Someone at least 18 years of age must be present the entire time that services are provided. You will need to supply all necessary connections, wiring, and adaptors. The Technician must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence, a safe working environment, working space, and electrical power.

 

 

Do I have to secure my pets before SMCUs Technician arrives?

No friendly pets are required to be put away but if your animal causes harm to a Technician it is 100% your responsibility. If you are not sure how your pet will react to a stranger in your home we recommend securing your pet.