About Us

We are committed to providing our customers with the latest technology on the market at the most affordable price. Our salesmen are very knowledgeable and ready to answer all your questions about the equipment you need and/or make suggestions to you. If you need something and we don't have it, we can always order it for you.

We are a local based company so the support you need with your equipment is just a phone call away. We can help you save money and reduce the down time of your workstation or server with fast, professional tech support and “Within 24 Hours” on-site service. All of our customers are provided with support for the equipment they have purchased from us, and customers with products they purchased elsewhere, can expect the same. “Your Technical Problems Have Just Been Answered”!

 

If We Can't Fix It, You Wont Be Charged!

Service Overview

At SMCUs, we have the unique ability to service the remote office user to the large corporation within the Chicagoland and Northwest Indiana, and more! – in most cases with same day service. Our standardized pricing allows our corporate and consumer customers to quickly and efficiently place a service request without the downtime of waiting for a bid through an online marketplace or having to deal with an inexperienced geek from a local retail operation.

From virus removal on a consumer PC to a complex nationwide office conversion of PBX to VoIP, SMCUs has the experience to support any size project to include the following services:

Computer Repair & Services:

Computer Hardware/Break Fix Support (on site)
Data Recovery & Back-up
Flat panel TV Installation
POS ATM/Service & Support
Preventive Maintenance
Printer Support
Remote Support Services
Security

Deployment Solutions:

Network Infrastructure (Routers/Firewalls)
Software Installation/Rollouts & Upgrades
Servers
Desktop, Laptop, Tablets, PDAs
VoIP Installation/Configuration
Wireless LAN

Remote Office/Mobile User/Consumer Support:

Desktop, Laptop, PDA (support/repair)
Virtual Private Networks
Remote Access Servers
Wireless Network Configuration/Support
Software/Upgrades
National On-site or Remote Support

 

SMCUs / Repair Policy

There will be a $75.00 initial fee for (In Home/Business or Mail-in/Removal) examinations; fee will be deducted from total amount due after upgrade or work has been performed. At our discretion we may require a 50% or more deposit. All return checks will require full payment and $25.00 return check fee immediately by certified funds. All central processing units, laptops, notebooks, and other personal embellishments will be conserved for 30 days after the upgrades or any other work has been completed, after 30 days items will be marketed to compensate for the total surplus owed or incurred by SMCUs. All missed scheduled appointments without a 2 hour cancellation will incur a $25.00 cancellation charge.

 

 

SMCUs / Return Policy

 

WARRANTY:

1. This policy may not be altered or amended in any manner, and buyer by accepting delivery of the goods described herein accepts and agrees to abide by the terms and conditions contained herein.

2. The ownership of all products shipped and sold from SMCUs ("SMCUs") remains with SMCUs until all payments from the customer are cleared through SMCUs 's bank.

3. CPU's have a 30 day functional warranty.

4. No warranty for physically damaged items, which have cracks, missing pins, or burn marks. Any items damaged by the power surges, floods, brown-outs, black-outs, or other natural disasters are not covered by the warranty.

5. All other items carry manufacturer's warranty within 1 year.

6. Any products found to be abused, mishandled, modified, or altered; all warranties will be voided.

7. Removal of warranty sticker or serial # voids all warranties and will not be accepted in return.

8. The warranty date begins on the original invoice date, and must be related to warranty sticker date.

9. The items warrantied must be received by our RMA department before the last day of the warranty period for warranty replacement;

10. If a replacement is not available, SMCUs reserves the right to replace with similar products of equal or greater value based on our purchase costs. SMCUs also have the right to repair the products.

11. Warranty void without receipt.

12. Other than the aforementioned limited manufacturer's warranty, there are no warranties, expressed or implied, which extend beyond the description of the face hereof, including any warranties of fitness for a particular purpose and merchantability.

13. All products, after warranty period, may be repaired with a reasonable service charge, provided that the product is repairable.

14. SMCUs accept no liability with respect to any software or data contained in any product or part sold by or returned to SMCUs.

REFUNDS:

1. All refunds must be accompanied by the original receipt.

2. All refund items must be in original, resalable condition, with all the original packing, manuals, and software.

3. All refunds will be credited at current market price and is subject to a 15% restocking fee.

4. All returns must be within 10 days, no credit or refund past 10 days.

5. No credit or refund on special order items, labor, freight, insurance, or customs.

6. All returns must be shipped freight prepaid by the customer. Furthermore, the customer is expected to insure all items being shipped back. SMCUs is not responsible for any losses or damaged for such equipment.

7. Software sales are final. SMCUs will not accept any returns on software.

8. All refunds or credits will either be placed back on the Purchaser's credit card, or in the form of company check. Up to 10 business days may be required for refund.

FURTHERMORE:

SMCUs will not be responsible for any errors displayed on this website and reserves the right to make changes to the enclosed material without notice. Please call to check the accuracy of the prices shown before you make a purchase. SMCUs will not be responsible for circumstances beyond its reasonable control, such as – but not limited to - loss or damage due to spyware, adware, power surges, black outs, brown outs, viruses, malware, etc.
Any errors that are found on the webpage, please let us know at: webmaster@smcus.net